Most IT Support companies expect their customers to hold a formal review of how well or otherwise, they are performing. Every 12 to 18 months or so seems to be the norm.
This is an important element of the relationship between customer and IT Support provider. Here at Core Office IT we welcome the review meetings.
In the review meeting, the customer can formally appraise our performance since the last review, both good and not so good, plus we can amend procedures for the better and very importantly, establish potential changes in our customer’s future business strategy that the IT system will need to accommodate in future.
Here at Core Office IT we find the most commonly reviewed topics of the IT Support contract as reviewed by our customers fall into three categories. We are sharing this with...