In this blog article I want to take a brief look at a couple features the latest VoIP (Voice over IP) phone systems are capable of and how they can bring real benefits to your business. Softphones - Traditionally a phone was a physical device that was hard wired to the office phone system.  Now a phone can be a software app that runs on your PC, smart phone or tablet.  These apps are known as softphones and can connect to your phone system securely over the Internet meaning an extension no longer has to be confined to the office.  This opens up loads of possibilities for softphones to increase the productivity and flexibly of your business, here are some examples: What if you work from home?  No problem, simply start the softphone app on your smart phone or PC and...